People Over Profits: How Hospitality Leaders Build Culture That Drives Results

In an era marked by rising costs, declining traffic, and shifting guest expectations, hospitality leaders face a critical challenge: how to drive profitability without sacrificing the guest or employee experience. The answer? A relentless focus on people.
In this episode we sit down with Trevor Brodie Sr. Director of Hospitality for Amsterdam Brewing Co. and Sarah DesRoche Sr. Director Business Solutions at Entegra. Together, they share how a people-first culture—supported by operational clarity and the right partnerships—can lead to better service, improved retention, and stronger bottom-line performance.

From hiring based on energy and empathy, to leveraging Entegra’s tools that free up time for frontline teams, this episode delivers practical strategies to win in 2025 and beyond.

Watch it now