Hotel Procurement: What's in and what’s out for 2023
Hotel Procurement: What's in and what’s out for 2023
2023 will be no exception to the string of years that have shocked our economy, climate, health and more.
But the lodging operators who position themselves to deliver what travelers want in 2023 will have the best opportunities for success.
A recent panel of industry experts convened for an Entegra-sponsored Hot Topics discussion with Hotel Business to discuss the top influences on lodging going into this new year.
Travelers have new priorities, and operators need to adjust accordingly. So, where can you add the most value to your business to capture what is essentially a new customer.
Our panel of experts suggested the following list of what’s in and what’s out for 2023 in lodging.
What's In | What's Out |
| Exceptional food and beverage | The in-room mini bar |
| Contactless and keyless | Check-in lines |
| Sustainability throughout your property | Single-use plastic |
| Hotels as meaningful parts of the community | Not engaging local DJs, community leaders, influencers, etc. |
| Wellness experiences like tai chi, yoga, aerobics | Small gym rooms |
Watch the webinar replay as our panel of lodging experts talk about the most meaningful, value-added strategies you can deploy in your business in 2023.
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“We had to rethink everything from the ground up in terms of what people care about, what they expect and what they no longer want,” said Denis Klurfield, Accor’s Vice President of Procurement for North & Central America. “And that really focuses the hotel procurement on what really drives value, all of the non-value-added products and services, you either eliminate, automate or outsource. So, we essentially have been really focusing the procurement efforts on identifying what really is going to drive value in the next two to three years and really focusing on those aspects of the guest experience.”